Security Alerts

SageLink Credit Union is committed to making sure that your accounts are as secure and safe as possible. In order to help keep our members informed, SageLink CU has created this Alerts page to keep you up to date on all of the lastest Security and Fraud Reports.

5/12/2017

                Please click the following link to learn about removing your information from a free, public information site. www.sagelinkcu.com/membernotice.html

10/12/2016

                We've been getting calls that members are receiving text messages from a (844) instructing them to call a (973) number and "reactivate" their debit card. THIS IS NOT SAGELINK CREDIT UNION. Please do NOT call this number or give out your card information. SageLink Credit Union will never text you to verify a card. If you have given out your information, please contact Member Support as soon as possible at (989) 541-2001. Thank you!

Skimming Alert

                There have been a recent string of gas station skimming incidents in Michigan. We have put together a short article of what you need to watch for to ensure your account security.

What is Skimming?

Skimming is a word used to describe the action of attaching a device to a debit/credit card reader; such as an ATM, gas pump, etc.
These devices read your card and send the information to criminals, who in turn, make new cards to do fraudulent transactions out of your account

How to NOT be a victim
Check card readers for obvious signs of tampering.

  • Is the reader loose?

  • Is the reader a different color or material than the rest of the machine?

  • Is the reader tilted or popping out of the machine?

If you notice any of these things or something just doesn’t look right, don’t use the machine.

Safety Tips

~ Wiggle your card slightly when inserting it into the machine. The wiggling won’t affect the card reader but it may throw off a skimmer.

~ Cover the PIN pad with your hand when entering your PIN number. Most skimmer criminals plant a small camera with their skimming devices. Covering the number pad will reduce the chances of a camera catching your PIN number.

~ Make sure you check your account regularly.  If you find any discrepancies notify the credit union.  Criminals may use your card information months after it was compromised, so stay vigilant.

 

If you have any questions or concerns please contact Member Support – Call Center at (989) 541-2001, (810) 767-8370, or (517) 887-1611. Monday – Friday 8am to 8 pm & Saturday 9am to 1pm.

 

6/16/2015

                Members have reported receiving phone calls about their Debit MasterCards being locked. The call is a voice recording that requests cardholders to press 1 to unlock the debit card in question. These calls are a SCAM. If you receive one of these calls, hang up. Members concerned about the status of their debit card, please contact the Member Support Center at (989) 541-2001 between 8am and 8pm, Monday - Friday & 9am-1pm on Saturday.

3/18/2015

                There have been reports that credit union members are being targeted by hackers and fraudsters falsely representing themselves as employees of the NCUA. Be wary of any companies claiming to be the NCUA asking for Social Security Numbers, Account Numbers, and other personal information. The NCUA does not request personal or account information.  

1/21/2015

                Be wary of two aggressive and sophisticated phone scams. Callers claiming to be the IRS or Microsoft targeting households. These con artists are claiming that you owe funds or that they are "fixing" your computer. Please do not give these people ANY information. They may say that they have a badge or ID number. They will also leave you an "urgent" answering message if you don't answer.

                Please note: the IRS will never:

  • Call to demand immediate payment or taxes owed without first mailing a bill
  • Demand that you pay taxes without giving you the chance to appeal or question the amount they say you owe
  • Require you to use a specific payment method, such as a prepaid debit card
  • Ask for credit/debit card information over the phone
  • Threaten to bring in local police or other law-enforcement to have you arrested for not paying 

5/13/2014 

                Be wary of unsolicited e-mails asking you to click on a link or open an attached file. It is safer to Log on directly to the official website for the business identified in the e-mail instead of “linking” to it from an unsolicited e-mail. If the e-mail appears to be from your credit union, credit card issuer, or other company you deal with frequently, your statements or official correspondence from the business will provide the proper contact information.  Another option is to call the actual business that supposedly sent the e-mail to verify that the e-mail is genuine.

 

 

SageLink Routing Number: 272479980
SageLink Credit Union NMLS# - 535673

This credit union is federally insured by the National Credit Union Administration. Accounts and shares of members are insured by the Administration to a maximum of $250,000 for each member or shareholder. Equal Housing Lender.